Covid Safety Protocols​

While I am vey excited to be re-opening, my number one priority is the welfare of my clients and myself,  as we take these steps together.

I am working in line with the Welsh Government guidelines as well as The FHT extensive guidelines, I am implementing measures to ensure the safety of myself and my clients alike. This is my new ‘business as usual’.

COVID SAFETY

Here's what I’ve done prior to opening:

I’ve carried out a full risk assessment.

The treatment room and any door knobs will be fully cleaned after each client.

Fresh linen will be used for each client.

I have had both my vaccines and am tested 3 time a week. I have also had COVID19.

Hands sanitiser is available, as you come in and in the therapy room.

I respectfully ask you wear a mask on entering, and throughout the treatment.

COVID SAFETY

And heres what you can do to help me:

I will message you a day before your treatment to remind you of your appointment but also ask you a few questions.

I will ask if you or if you have been in touch with anyone within the last 48 hours who has displayed the following, high temperature, loss of taste and/or smell and/or new continuous cough.

Could you also please let me know if you have had a vaccination, and if you have had Covid-19 .

Cancellation policy / deposit policy

I am introducing a cancellation/deposit policy
This is something I have thought long and hard about, but due to an increasing number of no shows or last minute cancellations I have had to bring in a deposit scheme.

On booking you will be asked for a £10 deposit to secure the booking.
All appointment deposits are non refundable unless 48 hours notice is given and you rebook at the same time.

Multiple rebooking is not permitted.

For any cancellations less than 48 hour notice you will lose your deposit you will not be able to rebook unless you pay another deposit. This policy also applies to COVID symptoms, as unfortunately people are using this as an excuse.
It is with a heavy heart that I do this but as a very small independent start up I have no option.

Thank you for your understanding

Thank you for all your support and commitment, working together we can help reduce the spread of Covid-19. Remember your Heath and Safety is absolutely paramount to me.
HELEN RANKMORE